Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We offer international shipping for some selected products.
For calculated shipping rates: Shipping charges and estimated delivery for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer flat rate shipping to the US, Canada, all European Union countries, Australia, New Zealand, the UK, China, Hong Kong, Israel, United Arab Emirates, Qatar, Turkey, and Brazil. We can arrange shipping for other countries upon agreement with the buyer. Please contact us if you would like to know shipping rates for your country.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shopilk is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 days for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@shopilk.net with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@shopilk.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more details, review the Refund policy
If you have any further questions, please don’t hesitate to contact us at support@shopilk.net.